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Frequently asked questions (FAQ)
Are your charms and pendants made of real sterling silver?
Yes! All of our charms and pendants are crafted from genuine 925 sterling silver, which means they contain 92.5% pure silver blended with 7.5% other metals for durability. Each piece is carefully tested and often stamped with a “925” hallmark to guarantee authenticity and quality.
Where are your products manufactured?
Our products are manufactured both locally and globally. We prioritize ethical sourcing and strict quality standards to ensure every piece meets our commitment to durability, beauty, and craftsmanship.
How much does shipping cost?
We offer free standard shipping within Europe on all orders.
For destinations outside Europe, shipping costs may vary and will be calculated at checkout.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
We want you to love your sterling silver jewelry! If you are not completely satisfied, you can return or exchange your purchase within 14 days of delivery. Items must be unused, in original packaging, and in the same condition as received.
Please note:
Personalized or engraved items may not be eligible for return unless defective.
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
Refunds will be processed to the original payment method once the returned item is received and inspected.
For returns or exchanges, please contact our customer service team with your order number, and we’ll guide you through the process.
