Return & Refund

We have a 14-day returns policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it,unworn or unused, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please contact us at info@andrewmossjewelry.com. If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. Shipping a product you wish to return is always at your own expense.

For any questions regarding returns, you can always contact us at info@andrewmossjewelry.com

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and make it right.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we have received and inspected your return, we will let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 5 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund.
If more than 7 business days have gone by since we approved your return, please contact us at info@andrewmossjewelry.com

“Andrew Moss Jewelry – Where Elegance Meets You.”

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Frequently asked questions (FAQ)

Yes! All of our charms and pendants are crafted from genuine 925 sterling silver, which means they contain 92.5% pure silver blended with 7.5% other metals for durability. Each piece is carefully tested and often stamped with a “925” hallmark to guarantee authenticity and quality.

Our products are manufactured both locally and globally. We prioritize ethical sourcing and strict quality standards to ensure every piece meets our commitment to durability, beauty, and craftsmanship.

We offer free standard shipping within Europe on all orders.

For destinations outside Europe, shipping costs may vary and will be calculated at checkout.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

We want you to love your sterling silver jewelry! If you are not completely satisfied, you can return or exchange your purchase within 14 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

Please note:

Personalized or engraved items may not be eligible for return unless defective.
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
Refunds will be processed to the original payment method once the returned item is received and inspected.

For returns or exchanges, please contact our customer service team with your order number, and we’ll guide you through the process.